Welcome to Sukooniya. This Privacy Policy explains how Sukooniya (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website and purchase our comfort and heat therapy products designed to help relieve monthly discomfort, back pain, and waist pain (“Products”).

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following personal information when you use our Site or place an order:

  • Full name

  • Phone number

  • Shipping address

  • Email address (if provided)

  • Order details and purchase history

  • Communication messages sent via WhatsApp, call, or email

Since we offer Cash on Delivery (COD), we do not directly store credit/debit card information on our website.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders

  • To confirm orders via call or WhatsApp

  • To respond to your questions or support requests

  • To improve our products and customer experience

  • To prevent fraudulent or fake orders

  • To comply with legal requirements

3. Information Sharing

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties such as:

  • Courier companies for delivery

  • Service providers who help operate our website

These parties are only given the information required to perform their services and are expected to keep your information confidential.

4. Data Security

We take reasonable steps to protect your personal information. However, no online transmission or storage system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies

Our website may use cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings, but this may affect certain website features.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

7. Children’s Privacy

Our products and website are not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the Site after updates means you accept the revised policy.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Sukooniya@gmail.com

Thank you for trusting Sukooniya.
Your comfort and privacy are important to us.